For Heads-of · Practitioner
AI literacy gap in the deploying organisation
Staff operating or relying on an AI system's output haven't been given the training needed to understand its limitations, leading to over-trust or misuse.
- medium
- transparency
- ai-literacy
- training
How it happens
An AI tool is rolled out to a team with onboarding on how to use it, but not on what it gets wrong, how confidently it gets things wrong, or when its output shouldn't be trusted without independent verification.
Why it matters
An AI-literate user catches a wrong answer; an AI-illiterate one propagates it, and the gap between those two outcomes is training, not technology.
Mitigating controls
The controls that address this risk, ranked by effectiveness.
Framework and clause references
| Framework | Clause | Title |
|---|---|---|
| EU AI Act | Article 4 | AI literacy |
Related resources
The external sources behind this risk, from the Resources library.