Controls.
Each entry is a specific control: what it does, where it fits in the prevent, detect, correct and direct lifecycle, and which risks it addresses, graded primary, supporting or compensating. 105 controls.
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8 of 105 controls shown.
| ID | Control | Family | Type |
|---|---|---|---|
| C-079 | Accessibility and inclusive design review AI-driven channels are designed and tested with assistive technology and with people who have access needs before release, and an equivalent alternative route is kept available. | 07 Fairness & Customer Outcomes | Preventive |
| C-007 | Bias testing and fairness monitoring A system's performance and outcomes are measured separately for each relevant group before release and on a set cycle in production, against thresholds that trigger investigation. | 07 Fairness & Customer Outcomes | Detective |
| C-076 | Customer outcome monitoring The outcomes customers receive from AI-driven journeys are measured, broken down by customer group and compared with other channels, and poor outcomes are investigated and acted on. | 07 Fairness & Customer Outcomes | Detective |
| C-080 | Customer remediation for AI errors When an AI error is found, all affected customers are identified, told, and put back in the position they should have been in, whether or not they complained. | 07 Fairness & Customer Outcomes | Corrective |
| C-075 | Fairness requirements and metric selection For each system that affects people, the relevant groups, the legal test, the fairness measures and their thresholds are defined and justified before testing begins. | 07 Fairness & Customer Outcomes | Directive |
| C-081 | Pricing fairness review AI-driven prices and offers are reviewed, before use and on a set cycle, for differences between customer groups that cost or risk does not justify. | 07 Fairness & Customer Outcomes | Detective |
| C-082 | Review of AI-generated communications Customer communications produced by AI are checked against content standards before use, in full or by sampling according to risk, and required wording is enforced. | 07 Fairness & Customer Outcomes | Preventive |
| C-077 | Vulnerable customer safeguards Automated journeys detect indicators of vulnerability, adapt what they do, and route the customer to appropriate human support, with the disclosure recorded. | 07 Fairness & Customer Outcomes | Preventive |